As part of its current European expansion, Exoscale is recruiting a Channel Operations Manager to join our headquarter offices in Lausanne. Exoscale is an Infrastructure as a Service company which focuses on simplicity, scalability, and safety. Exoscale builds cloud computing products for the IT specialists from any industry and offers zones in more than 6 locations throughout Europe. Since 18 months it has developed alongside direct and online sales channels, indirect programs for its partners and distributors. This new team member will be responsible for the daily management and execution of channel operations. The role will have a primary emphasis on operational readiness from both systems and processes point of view. The position will be in close collaboration with multiple domains of the organization: Center of Expertise Partner management team Integration and back office teams Engineering Sales Main responsibilities: Lead all channel operations for Exoscale: Partner, Distributor and Mentor programs. Enhance existing programs and participate in the development of upcoming sales channel opportunities. Own and manage quoting tool for both partners and distributors while continuing to make improvements to the tool and process. Work closely with Engineering and Customer Experience to provide a first class journey to programs participants. Participate in creating and help distribute training materials and communications for both distributors and partners. Oversee performance of the various channels and implement/track metrics for continuous improvement. 3+ years experience in Software Sales, Operations, or Channel Management Strong demonstrated expertise in providing back-end sales support at multiple levels within the organization; Must be able to manage expectations accurately and efficiently Must have proficiency in software selling environments; must be familiar with infrastructure as a service, how it is sold, how it is fulfilled through the Channel, and how Distributors provide services to Resellers, VARs, and partners Self starter; strong drive and work ethic; willing to take leadership role in driving initiatives, working across organizations, and creative problem solving in a real-time, fast-paced sales environment. Need to be available during month end closing for sales and accounting support. knowledge, understanding and ability to efficiently design lean and relevant processes in a highly technical environment. very good IT Office skills Some travel may be required. Mandatory: English written and spoken Optional: German written and spoken Optional: French written and spoken Your personality Hands-on mentality and proactive approach Courage to change and take over new challenges Effective problem-solver Great organizational talent Self-starter, ability to work with minimal directionRequirements
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