Free support included
Open and track tickets within portal. Free support is included for all customers.
Open and track tickets within portal. Free support is included for all customers.
Your problems will be handled by our in-house experts, who have helped hundreds of customers to run and scale production workloads.
Choose the most suitable option for your requirements. Support plans differ in the included features.
Built-In | Starter | Pro | Enterprise | |
---|---|---|---|---|
Response Time | Best-effort | 4 h | 1 h | 30 min |
Support Hours [1] | Office Hours | Office hours | Extended office hours | 24/7 |
Ticket | ||||
Chat | - | - | ||
Phone | - | - | - | |
2FA | ||||
SSO | - | |||
Audit Trail [2] | limited | limited | ||
Pentesting & Right to Audit | ||||
Monthly Usage Reports [3] | limited | |||
Custom Compliance Form | - | - | - | |
Customer Success Manager | - | - | - | |
Price/month (EUR/CHF/USD) | Included | 100.00 | Contact us | Contact us |
Office hours: Mon-Fri, 8 am to 6 pm CET/CEST. Extended office hours: Mon-Fri, 7 am to 8 pm CET/CEST.
Limited: 1 month of mutation events. For Pro & Enterprise: all API traffic, retention at customer discretion (customer owns the bucket)
Built-In: aggregated by resource type. For Starter, Pro and Enterprise: reporting per resource.
To subscribe to a support plan or for questions regarding our plans, please contact us via the contact form.
Want to know more about our support plans or subscribe to the Starter plan? Drop us a message! Our support team will reach out to you shortly.
When running mission critical production workloads in the cloud, a partner you can rely on makes all the difference. Our customer success engineers have helped hundreds of customers from all over Europe migrate, run and scale production workloads on Exoscale.
Contact us