Free support included picto

Free support included

Open and track tickets within portal. Free support is included for all customers.

Access to our engineers picto

Access to our engineers

Your problems will be handled by our in-house experts, who have helped hundreds of customers to run and scale production workloads.

Choose your plan picto

Choose your plan

Choose the most suitable option for your requirements. Support plans differ in the included features.

Available Support Plans


Included for all customers.
Perfect for testers, developers and non-critical applications.


For startups and SMEs running production infrastructures.
Everything from Built-In plus guaranteed response time of four hours, additional authentication options, and detailed usage reporting.


Pro plan will be available soon.
One hour response time, out of the box services to detect and track events on the platform.


Enterprise plan will be available soon.
Response time of 30 minutes (24/7), support via ticket, phone or chat, and your dedicated Customer Success Manager.

Support details at a glance

Built-In Starter Pro Enterprise
Response Time Best-effort 4 h 1 h 30 min
Support Hours [1] Office Hours Office hours Extended office hours 24/7
Chat - -    
Phone - - -  
SSO -      
Audit Trail [2] limited limited    
Pentesting & Right to Audit        
Monthly Usage Reports [3] limited      
Custom Compliance Form - - -  
Customer Success Manager - - -  
Price/month (EUR/CHF/USD) Included 100.00 Contact us Contact us
  1. [1]

    Office hours: Mon-Fri, 8 am to 6 pm CET/CEST. Extended office hours: Mon-Fri, 7 am to 8 pm CET/CEST.

  2. [2]

    Limited: 1 month of mutation events. For Pro & Enterprise: all API traffic, retention at customer discretion (customer owns the bucket)

  3. [3]

    Built-In: aggregated by resource type. For Starter, Pro and Enterprise: reporting per resource.

  4. [4]

    Subscribe to available support plans via the Portal.

Contact Us

Want to know more about our support plans? Drop us a message! Our support team will reach out to you shortly.

Trusted by engineers across Europe.

When running mission critical production workloads in the cloud, a partner you can rely on makes all the difference. Our customer success engineers have helped hundreds of customers from all over Europe migrate, run and scale production workloads on Exoscale.

Contact us