What are your payment options?
Default payment method
The default payment method is via a supported credit card or PayPal account. Supported credit cards are:
The payment is done on a prepaid basis, crediting funds to your account. VAT is charged upon adding funds.
Postpaid is also possible, see the postpaid question on how to apply.
Additional payment methods
All customers can request adding funds to accounts using SEPA or SWIFT bank transfers.
Please indicate to support the amount you wish to add and the bank transfer method in
order to receive the billing information.
For a prepaid account, do I need to fear spending more money than the money on that account?
You add x credit to your account, create and then run an instance. As soon as your credit
reaches 0, your instance will be stopped and you won’t be able to start it back without adding credit.
For a stopped instance, it will cost you only for the storage allocated. It means that if you wait
a few hours / days, your credit will go negative, according to the storage cost. If you then
choose to add credit, you need to add enough to be in positive in order to be able to start back
If you choose to not add credit, all your instances will be removed after several weeks and reminders.
Does Exoscale support postpaid invoicing?
Yes, postpaid invoicing is available on our platform with the same choice of payment
options from PayPal, Credit Cards or bank transfer. Usage is then summed and invoiced each month. Real
time tracking of the current usage is available in the portal.
To apply to postpaid invoicing, only 2 conditions are required:
- Register as an organization
- Make a first prepaid payment
Emitted invoices are due for payment in 10 days.