What are your payment options?
Default payment method
The default payment method is via a supported credit card or PayPal account. Supported credit cards are:
- American Express
The payment is done on a pre-paid basis, crediting funds to your account. VAT is charged upon adding funds.
Post-paid is also possible - see the postpaid question on how to apply.
Additional payment methods
All customers can request adding funds to accounts using SEPA or SWIFT bank transfers.
Please indicate to support the amount you wish to add and the bank transfer method in
order to receive the appropriate billing information.
For a pre-paid account, should I worry about spending more money than the balance on that account?
You add x credit to your account, create and then run an instance. As soon as your credit
reaches 0, your instance will be stopped and you won’t be able to start it back without adding credit.
For a stopped instance, it will cost you only for the storage allocated. This means that if you wait
a few hours or days, your credit will go negative, according to the storage cost. If you then
choose to add credit, you need to add enough to be at a positive balance in order to start
your instance up again.
If you choose to not add credit, all your instances will be removed after several weeks and reminders we send out to you.
Does Exoscale support post-paid invoicing?
Yes, post-paid invoicing is available on our platform with the same choice of payment
options from PayPal, credit cards or bank transfer. Usage is then summed up and invoiced each month.
Real-time tracking of the current usage is available in the web portal.
To apply to post-paid invoicing, we only require you to:
- Register as an organization
- Make one pre-paid payment
Sent invoices are due for payment in ten days.